At RaffleRaise Pty Ltd (ABN 11 684 212 011) ("RaffleRaise," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website RaffleRaise.com.au ("Website") and services (collectively, the "Platform").
1. What Personal Information We Collect
1.1. We collect personal information necessary to run raffles, support users, and comply with legal obligations.
1.2. Information Provided by You
1.2.1. Ticket Buyers: When purchasing a raffle ticket, you provide your name, date of birth, phone number, email address, billing address, payment details, and other relevant transaction-related information. Date of birth (DOB) is collected to verify that you are over 18 and may also be used to confirm the identity of prize winners.
1.2.2. Raffle Organisers: When creating an account, we collect your name, date of birth, organisation details (including ABN), contact details, and bank account details for fund transfers. Date of birth (DOB) is collected to verify that you are over 18 and eligible to organise a raffle in compliance with legal requirements.
1.2.3. Support Inquiries: If you contact us for support, we may collect additional information relevant to your request.
1.3. Information Collected Automatically
1.3.1. Device & Log Information: We collect IP addresses, browser type, operating system, referring URLs, and usage data (e.g., pages visited, time spent) to enhance our services and detect fraud.
1.3.2. Cookies & Tracking Technologies: We use cookies, analytics, and similar technologies to enhance user experience and monitor Platform activity. You may disable cookies in your browser settings, but this may impact your use of our services.
2. Use of Personal Information
2.1. We use personal information for the following purposes:
2.1.1. To process raffle transactions, issue tickets, and communicate with users
2.1.2. To verify the eligibility of ticket buyers and organisers, including age verification and State of residence requirements
2.1.3. To comply with Australian laws, tax obligations, and requirements set by State & Territory Regulators, including record-keeping and reporting obligations.
2.1.4. Notify winners and facilitate the prize claim process via Raffle Organisers
2.1.5. To improve, personalise, and secure our Platform
2.1.6. To prevent fraud, misuse, or security threats
2.1.7. To send marketing updates (if you opt in) – you can unsubscribe anytime
2.1.8. To meet legal and contractual obligations.
2.1.9. To respond to requests from authorities.
3. Sharing of Personal Information
3.1. We do not sell or rent your personal data. However, we may share personal information in the following circumstances:
3.2. With Raffle Organisers: Ticket Buyer names, date of birth, contact details, ticket numbers, and suburbs (but not payment details) may be shared for winner notification and verification, ensuring compliance with raffle regulations, performance tracking, and fraud prevention.
3.3. With Third-Party Service Providers:
3.3.1. Payment Processors (e.g., Stripe) securely handle transactions – we do not store full card details.
3.3.2. IT infrastructure providers (e.g., cloud storage and web hosting services) and analytics providers (e.g., Google Analytics) help improve and maintain our Platform.
3.4. With Legal or Regulatory Authorities: If required by law, or to comply with raffle permit or licensing obligations, or to protect our rights, property, safety, or that of our users—e.g., preventing fraud or resolving disputes.
3.5. Public Winner Announcements: Winner names and suburbs may be shared publicly as per raffle terms and applicable laws.
3.6. Business Transfers: If RaffleRaise is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, in compliance with privacy laws. We will take reasonable steps to notify you via email or a prominent notice on our website before any such transfer occurs.
4. Direct Marketing
4.1. If you opt in, we may send you marketing updates, including raffle promotions. You can opt out at any time by clicking the unsubscribe link in emails or contacting us at info@RaffleRaise.com.au.
4.2. We do not share your data with third parties for marketing purposes without your explicit consent
5. Data Security, Retention & Data Breaches
5.1. Data Security: We take reasonable steps to protect personal data against misuse, loss, and unauthorised access. Security measures include:
5.1.1. Encryption & Secure Transactions: All payment transactions are processed via PCI DSS-compliant payment providers.
5.1.2. Access Controls: Only authorised personnel can access stored personal information.
5.1.3. Regular Security Audits: We review and update security protocols to safeguard against cyber threats.
5.2. Data Retention: We retain personal information only as long as necessary to meet legal, regulatory, operational, and legal request requirements:
5.2.1. Ticket Buyer Data: Retained per applicable raffle regulations and tax obligations (e.g., 7 years for tax records).
5.2.2. Raffle Organiser Data: Maintained for service and compliance needs.
5.2.3. Account Deletion: Upon request, we securely delete or de-identify personal data unless legally required to retain it.
5.3. Data Breaches: In case of a data breach, we will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required by law.
6. International Data Transfers
6.1. We do not disclose personal information to overseas recipients unless required by law or unless we ensure that the overseas recipient complies with the Australian Privacy Principles (APPs) or provides equivalent privacy protections. If this changes (e.g., cloud storage in another country), we will update this policy accordingly.
6.2. While our primary operations are in Australia, we may use cloud storage or third-party service providers that process data in countries outside Australia. If this occurs, we take reasonable steps to ensure that any overseas recipients adhere to the same privacy safeguards required under Australian law.
7. Your Rights & Choices
You have the right to:
7.1. Access & Correct Information: Request access to or corrections of your personal data.
7.2. Opt-Out of Marketing: Unsubscribe from promotional emails via the provided link.
7.3. Withdraw Consent: You may withdraw consent for specific data uses where applicable.
7.4. Lodge a Complaint: If you believe we have mishandled your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).
8. Cookies & Tracking Technologies
8.1. Our Platform uses cookies and similar technologies to enhance your experience. We use:
8.1.1. Essential Cookies (for login and ticket purchases).
8.1.2. Analytics Cookies (e.g., Google Analytics, to monitor website traffic and performance).
8.1.3. Advertising/Marketing Cookies (only if you opt in). These may be used to show you targeted promotions related to raffles you have engaged with.
8.2. We may use social media tracking pixels (e.g., Facebook Pixel, Google Tag Manager) to measure ad performance and user engagement. These technologies help us improve marketing efforts and are subject to the privacy policies of the respective platforms.
8.3. You can manage cookies via browser settings. Blocking some cookies may impact functionality.
9. Links to Third-Party Websites
9.1. Our Platform may contain links to external websites (e.g., charity partners, sponsors). We are not responsible for their privacy practices and recommend reviewing their privacy policies.
10. Updates to This Privacy Policy
10.1. We may update this Privacy Policy occasionally. Changes will take effect upon posting on our Website. We encourage you to review this page periodically. If we make significant updates, we will notify users via email or website notice.
11. Contact Us
11.1. For privacy-related inquiries, requests, or concerns, please contact us at:
RaffleRaise Pty Ltd
Address: 81 Campbell Street, Surry Hills, NSW, 2010
Email: info@RaffleRaise.com.au
Website: RaffleRaise.com.au
Version 1.0
Effective Date: 1 July 2025
